The Shane Company Reviews and Complaints

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The Shane Company Reviews

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  • Shane Company Will Not Honor their warranty



    I have done a lot of business with the Shane Co off Arapahoe Rd in Greenwood Village CO. I have spent over $10K at that store alone. In addition to fashion jewelry, I have purchase a 1ct diamond + setting. Later I traded up that diamond to a 1.87ct diamond. A few months ago my diamond fell out while playing with my kids (the 1.87). I took my (empty) setting to my regular sales guy and he was working with me on getting a new diamond in from online (at no cost to me). Then all of the problems started. I came back a week later to check the status of my NO COST REPLACEMENT / WARRANTIED diamond.... More...
    (Insurance)
  • Awful Service



    My wife and I went to Shane Company in the Denver area to select a 2 karat diamond and ring setting. After picking out the setting, the distracted and apathetic manager who showed us diamonds kept us standing up for over 2 hours, showing us a few diamonds that were not suitable and helping others while leaving us waiting for 30 minutes at a time. We finally left in disgust and bought a beautiful diamond and setting at a competitor. Just awful service and selection. More...
    (Miscellaneous)
    jackson123's Picture   jackson123    0 Comments   Comments
  • Ignored, abandoned, and insulted



    I am writing this message almost in disbelief. My partner and I went to Shane Co, KS this weekend. The store was pretty busy when we walked in, so we were patiently waiting for someone to approach us. When no one seemed interested, we walked closer to another couple that was being helped just to make ourselves more visible. However, we were passed over again for a could BEHIND us. At this point, I was wondering if we were invisible. Finally, the sales attendant acknowledged us and said that hopefully someone would be with us soon, but if not, she would help us as soon as she was done with... More...
    (Shopping, Chain Stores)
    tpitts's Picture   tpitts    0 Comments   Comments
  • Lost Diamond Replaced for Free



    My fiance bought my engagement ring from Shane Company. We have had a long engagement - nearly two years - and have just set the date for early next year. About a month ago I was out of town and looked at my ring and, to my surprise, the diamond was missing. I searched everywhere for it but could not find it. After closer inspection I realized that one of the prongs had broken. Tearfully I told my fiance what had happened. Since Shane Company closed in Orlando (where the ring was purchased), we called the and a representative told us to mail what was left of the ring to them and they would... More...
    (Miscellaneous)
    evony20's Picture   evony20    0 Comments   Comments
  • Still upset after 4 years



    Brought my solitare diamond setting into the store. I picked out a new setting. The employee then called my 1.2 round diamond "common". Unfortunatly The Shane Co had the setting that I wanted. They took my ring to a room and 30 minutes later came out with the diamond out of the setting and stated they could not re set because my diamondt had a chip in it. I was very upset,the manager came over and said that they would set it. I should have insisted that they give me the new setting for free. I was way too nice. When I look at my ring I just have bad memories.My diamond did not... More...
    (Shopping, Chain Stores)
    jengreene22's Picture   jengreene22    0 Comments   Comments
  • Avoid the Shane Co.



    Terrible experience, PLEASE do not let them work on your jewelry. I took my wedding band in just to have a small diamond re-fastened. When I picked it up, they had polished out the brushed finish that was on my band. I returned, not once, but three times and they still can’t put something as simple as a brushed finish back on the band. To make matters worse, the band is now warped. I will now take it to a jeweler and after paying for it, hopefully have my one year old wedding band back to how it was in the first place. More...
    (Shopping, Chain Stores)
    entwinedwithu's Picture   entwinedwithu    0 Comments   Comments
  • Shane Co Indy BOO!



    I am completely disgusted with the service me and my fiance have received with the Shane Company in Indianapolis. My fiance picked out a very unique engagement ring for me. I love it it's beautiful, but unfortunately he was told when he bought the ring that they could custom make a wedding band to match the ring. When we came back in after he proposed to looked at some bands and the sales associated was terrible. Not only where we abandoned by the attendant Jodi for another customer who was interesting in looking at a more expensive setting then we were, but she also would only show me... More...
    (Shopping, Chain Stores)
    ahall99's Picture   ahall99    0 Comments   Comments
  • False Advertisment



    I have never been so disappointed and disgusted in my life. My husband and I went into the store in Cool Springs,Tn where we were met by several sales associates. I let my husband and the sales person talk me into putting a ring on layaway so that I could bring my diamond back at a later date to be mounted into the ring. I was told more than five different times that at anytime within a month I could call back to the store and ask for a complete refund on the layaway if I decide not to purchase the ring. I called back in less than 2 weeks and was told that I would not be able to get my... More...
    (Shopping, Chain Stores)
    Camille's Picture   Camille    4 Comments   Comments
  • My wife and I went to The Shane...



    My wife and I went to The Shane Company ("Shane Co.") to purchase wedding bands three weeks before our wedding because our previous vendor fell through. They were very helpful during our initial visit. We found the rings that we wanted, but they had to be special ordered in our size and would arrive in 6-8 weeks. In the mean time, they gave us loaner rings to use for our ceremony. Three weeks later, on our wedding date, I received a phone call asking to confirm the order. I wasn't able to get back to them until a week later. When I did clarify the order, they indicated... More...
    (Shopping, Chain Stores)

The Shane Company Reviews By Product


The Shane Company Comments


evony20 says: (3 years ago)
 0
My fiance bought my engagement ring from Shane Company. We have had a long engagement - nearly two years - and have just set the date for early next year. About a month ago I was out of town and looked at my ring and, to my surprise, the diamond was missing. I searched everywhere for it but could not find it. After closer inspection I realized that one of the prongs had broken. Tearfully I told my fiance what had happened. Since Shane Company closed in Orlando (where the ring was purchased), we called the and a representative told us to mail what was left of the ring to them and they would determine if they were liable. We were not too optimistic. We mailed the ring to them and to our surprise Shane Company replaced the diamond and fixed the prongs. In fact, they even gave us a slightly better diamond and paid for all shipping costs. I have never had better customer service. I am glad my fiance bought from the Shane Company.



nicolesykes says: (4 years ago)
 0
I am honestly NOT surprised to see so many bad reviews of the shane co here. My experience was not any better. They never sized me before making my engagement ring. They ignore you and help other customers when they were supposedly helping you. When the ring was ready to pickup the diamond was crooked in the setting. When I went in to have the setting changed shortly after the young man helping us flung my diamond across the room when trying to confirm weight and that it was in fact an actual diamond. Overall ---HORRIBLE customer service!!!!!




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